Code of Ethics

As dedicated wellness providers, we prioritize guiding our actions to serve the best interests of our clients. We understand that upholding this responsibility requires the highest level of personal and professional integrity. We are committed to providing personalized care and utilizing knowledgeable techniques in a clean, comfortable environment, ensuring the client’s safety and wellbeing. Your trust is paramount, and we strive to create a supportive space where you can achieve your wellness goals.

 

What Can You Expect from Us?

1. We provide a competent and professional session each time you come for an appointment, customizing your treatment to meet your needs. 

2. Privacy and confidentiality are maintained at all times. 

3. Personal and professional boundaries are respected at all times. 

4. Our equipment and supplies are clean and safe.

5. We perform services for which we are qualified, and we refer our clients to appropriate specialists when work is not within our scope of practice or not in the client’s best interest.

6. We keep accurate records and review charts before each session.

7. Appointments are confirmed the day before the session.

8. We return text messages and phone calls within 24 hours. 

9. We charge a fair price for our services, and we accept cash and credit cards.

10. We do not provide direct billing for insurance. We will provide a receipt for you to submit to your insurance company and gladly assist in filling out the appropriate forms for reimbursement.

11. You are appropriately draped with a sheet or towel, or you will be fully clothed during the session. Only the parts of the body being worked on are undraped.

12. We respect all clients regardless of their age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health, or personal habits.

13. If you are dissatisfied with a treatment, and no other arrangements can be agreed upon, a 50% refund of that treatment will be honored. 

14. If we need to cancel an appointment, we do so within 24 hours whenever possible. If an emergency arises and we cannot keep an appointment, we provide a 50% discount on your next session. For non-emergency cancellations of less than 24 hours, the next session is at no charge.

 

What is Expected of You?

1. Shower the day of the appointment. 

2. Arrive 15 minutes early for your first appointment, and 5 minutes early to all other appointments. Late arrivals are full price and will end at the appointed time.

3. Provide a health history and update when necessary.

4. Do not be under the influence of drugs or alcohol.

5. Sexual harassment is not tolerated. If our safety is compromised, the session will end immediately, and the authorities may be called.

6. Payment is due at the time of service unless other arrangements have been made prior to treatment.

7. Cancellations: A 24-hour notice is necessary to avoid paying for the scheduled service price. Emergency cancellations are understandable and determined at our discretion (fever, contagious condition, or if you’re in an accident).  

8. It is not advised to eat a heavy meal less than 2 hours prior to your appointment.